Vaccination Policy

All pets must current on their rabies vaccine and we strongly encourage Canine Parvovirus, Distemper, and Bordetella vaccines for dogs and Bordetella for cats.  For the comfort and safety of your pet we ask that all vaccinations be given at least 48 hours prior to the grooming appointment. Please inform our staff of any health or behavior challenges that your pet has so that appropriate measures can be taken. If a pet has any obvious signs of illness or open wounds, we will postpone the grooming appointment until the pet has been checked over by a veterinarian and cleared for grooming.

We are unable to provide service to any pet that has been sedated or given any medication for the purpose of sedation.

Late Policy

To continue offering all of our valued clients the service and quality they have come to expect, we may have to reschedule pets if you are 15 minuets late, or more, for your appointment.

Cancelation Policy

We will always call the day beforehand to remind you of your appointment. If you are unable to keep your appointment or have a conflict, please call to inform us at least 24 hours prior. Advance notice helps us accommodate as many clients as we can. Thank you and we appreciate your cooperation!


Should you shave your double coated dog?

Unless the dog has passed the point of no return in the matting department, the best type of grooming for these dogs is a vigorous undercoat raking with a special tool that helps remove the undercoat. This raking, followed by a bath, and a blow dry, will help separate the hair so the groomer can get to the rest of the undercoat.

Once the undercoat has been thinned out, the dog does feel cooler. The guard hairs on the top, which do not shed out, provide protection against the sun’s rays and actually insulate the dog from the heat. However, one might consider shaving a strip on their belly, so that they can lay on cool surfaces, and get maximum coolness. If mats are your main concern, then it’s best to simply keep up with them so they don’t get bad to the point of having to shave your dog.

Shaving double coated dogs can result in shave shock. This is a condition in which the coat doesn't grow back fully or at all for a very long time. It can also change the color and/or texture of the coat.

How often should I trim my pets nails?

Depending on activity level, nails should be trimmed every 3-4 weeks. Long nails are very painful for the pet as they can cause them to stand differently or splay out the toes or even curl and grow into the pad causing infection. Nails should not touch the ground when the pet is standing in a natural relaxed position. Nail filing or dremmeling can help push the quick back faster as well as smoothing out rough edges and creating a nice rounded nail. With extremely long nails or quicks you may need to trim as often as weekly to help get the nails to a healthy length.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions during business hours. If you have a pet medical emergency, please contact your veterinarian!